Store Policy
Cancellation Policy
The customer can choose to cancel an order any time before it's dispatched. The order cannot be canceled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.
The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed.
In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.
In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
Common Archive reserves the right to accept the cancellation of any order. We also reserves the right to waive off or modify the time window or cancellation fee from time to time.
Return Policy
At Common Archive, we prioritize customer satisfaction. We accept returns or exchanges for genuine cases only, such as defective items or incorrect deliveries. To ensure the validity of requests, we employ a two-level checking process: an initial assessment by our customer support team and a physical inspection by our quality assurance team. Customers must contact us within [number] days of receiving their order and provide detailed information and, if applicable, photographs of the issue. Upon approval, we'll provide instructions for returning the item(s). Refunds will be issued to the original payment method, and replacements will be sent out promptly, subject to availability. We reserve the right to reject abusive or fraudulent requests. Thank you for adhering to our policy.
Privacy and Safety
We understand the significance of privacy and safety in online transactions, and we greatly value the trust you place in us. This Privacy Policy outlines how Common Archive and its affiliates collect, utilize, and protect your personal data through our website, mobile application, and m-site collectively referred to as the 'Platform.'
While certain sections of the Platform can be accessed without sharing personal information, it's important to note that we do not extend our products or services beyond India. Consequently, your personal data is primarily stored and processed within India. By accessing the Platform, providing your information, or availing our products/services, you expressly consent to abide by the terms and conditions outlined in this Privacy Policy, the Terms of Use, and any applicable service/product terms and conditions. You also agree to be governed by Indian laws, including those related to data protection and privacy. If you do not consent to these terms, we kindly request that you refrain from using or accessing our Platform.
Please be aware that refund and return policies are determined by individual sellers. Not all products listed in a particular category may adhere to the same returns policy. For specific details regarding returns or replacements, please refer to the policy provided on the product page, as it supersedes any general returns policy. We are committed to ensuring a secure and transparent shopping experience for all our customers. Thank you for entrusting us with your privacy and safety.
Payment Methods
- Credit / Debit Cards
- UPI
- Offline Payments