Shipping & Returns
Shipping Policy
Thank you for choosing Common Archive for your fashion needs! We aim to provide you with a seamless shopping experience, including reliable delivery services. Please review our shipping policy outlined below:
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1. Delivery Zones: We currently offer delivery services across all regions of Kerala.
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2. Delivery Time: Orders are typically processed within 1-2 business days from the date of purchase. Once processed, delivery times may vary depending on your location within Kerala. Generally, you can expect your order to arrive within 3-5 business days.
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3. Delivery Charges: Please note that delivery charges are applicable and will be added to your total order amount during checkout. The delivery charge may vary based on factors such as your location and the size of your order.
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4. Shipping Partners: We partner with trusted courier services to ensure safe and prompt delivery of your orders. You will receive a tracking number via email or SMS once your order has been dispatched, allowing you to monitor its progress until it reaches your doorstep.
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5. Free Shipping: Occasionally, we may offer free shipping promotions for orders meeting certain criteria. Be sure to keep an eye out for any ongoing offers!
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6. Delivery Address: Please ensure that you provide accurate delivery details during checkout to avoid any delays or complications in receiving your order.
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7. Order Tracking: You can track the status of your order by entering your tracking number on our website's order tracking page. If you encounter any issues or have questions about your delivery, feel free to reach out to our customer support team for assistance.
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Return &
Exchange Policy
At Common Archive, we strive for your utmost satisfaction with every purchase. We understand that occasionally, situations may arise where a return or exchange is necessary. Please review our policy below:
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1. Eligibility for Return or Exchange:
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We will accept returns or exchanges for genuine cases only, such as:
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Defective or damaged items received.
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Incorrect items delivered.
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Items significantly different from what was described or pictured on our website.
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We reserve the right to refuse returns or exchanges that do not meet these criteria.
2. Two-Level Checking Process:
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To ensure the validity of return or exchange requests, we have implemented a two-level checking process:
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Initial Assessment: Our customer support team will review your request and assess its eligibility based on the provided information.
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Physical Inspection: Upon receiving the returned item(s), our quality assurance team will conduct a thorough inspection to verify the claim.
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3. Return and Exchange Procedure:
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If you believe your purchase qualifies for a return or exchange, please contact our customer support team within [2] days of receiving your order.
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Provide detailed information about the issue, including relevant photographs if applicable.
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Once your request is approved, we will provide instructions for returning the item(s).
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Please ensure that the item(s) are returned in their original condition, unused, and with all tags intact.
4. Refund or Replacement:
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Upon successful verification of the returned item(s), we will process your refund or exchange as per your preference.
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Refunds will be issued to the original payment method used for the purchase.
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Replacements will be sent out promptly, subject to product availability.
5. Contact Us:
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If you have any questions or concerns regarding our return and exchange policy, please don't hesitate to reach out to our customer support team. We're here to assist you throughout the process.
6. Exceptions:
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Certain items may not be eligible for return or exchange due to hygiene reasons or other considerations. Please refer to our product-specific policies for more information.
7. Abuse of Policy:
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We reserve the right to reject return or exchange requests that are deemed to be abusive or fraudulent.
Thank you for your understanding and cooperation in adhering to our Return and Exchange Policy.